How do I find a business?


To find a business, just go to the Businesses tab, and scroll down. From there, you'll see a list of all active businesses on the platform. You can search with the search bar, or filter the businesses with the filter buttons.




What is Emberglow


Emberglow is an app that shows you black-owned businesses and creators in your area. The app can use your location data to show you a list of businesses close to you, as well as helpful information such as their phone number, website, email, and a quick bio about the business. The app also features a shop function that allows you to purchase products from black creators. With a portion of the proceeds going to multiple local and national charities.




How can I search businesses?


On the business tab, you can search with the search bar. The search bar let's you search the text of a business (so even if a business doesn't have "burgers" in it's name, it will still pull it up if you search "burger". As well, you can use the buttons to filter by category, such as Apparel, Real Estate, Restaurant, and Beauty.




How can I add my business?


On our website, just click "Add a Business" on the top of the page. Fill out the form and we'll have your business added shortly.




How do I report an error with a business?


Just email us at hello@emberglow.app with the business name and error. We'll have it resolved as soon as possible.




How do I purchase a product?


On the Shop tab, just look for the product you'd like to purchase. When you click on the product, just tab "Buy" on the bottom of your screen. This will take you to the checkout page. Enter in your shipping information and card information, then click "Submit Order".




How do I track my order?


All orders are placed with the seller directly. You'll receive order updates, shipping confirmation, etc from the seller directly.




What happens if I have an issue with my order?


If you have an issue with your order, please contact us at hello@emberglow.app.




What is your refund policy?


Since we sell products from various sellers, our refund policy depends on the product you ordered. You'll see the refund policy for each product on the checkout page. If you do have any concerns, please contact us directly and we will be happy to resolve your issue, or issue a refund.




How can I list my product for sale on Emberglow?


Just click on "Creators" in the menu bar on the top of the page to sign up. We'll be in touch to chat about the products you'd like to sell and work out the details.




My question isn't listed.


If your question isn't listed here, just email us at hello@emberglow.app and we'd be happy to answer questions you may have.





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